Redesign of the Monash University Web Site: A Case Study in User-Centred Design Methods

Dey Alexander, Usability Specialist, Information Technology Services, Building 3A, Monash University, 3800. Email: dey.alexander@its.monash.edu.au

Keywords

user-centred design, UCD, usability testing, paper prototypes, participatory design, heuristic evaluation, competitive analysis, iterative design

Abstract

This paper presents a case study in user-centred design as applied to the redesign of the Monash University web site. It begins with an overview of user-centred design which is then contrasted with traditional development processes. The case study provides some background information about the project and the choice of methodology, an outline of the user-centred design methods used, and the nature of the multi-disciplinary team responsible for the project.