Lisa Soon, PhD Candidate,
Centre for Information Technology Innovation, Queensland University of
Technology. Brisbane Australia,
Email:
Yi-Ping Phoebe Chen, Lecturer, Centre for Information Technology Innovation, Queensland University of Technology, Brisbane Australia, Email: p.chen@qut.edu.au
Alan Underwood, Associate Professor, Centre for Information Technology Innovation, Queensland University of Technology, Brisbane Australia. Email: a.underwood@qut.edu.au
Information Searching, Information Seeking, Web Information Gathering, Export Trading; Web-based Export Trading; Knowledge Management
Knowledge management is critical to sustain business viability in a competitive global environment. In a knowledge-based economy, having the right knowledge simply possesses a power to monitor situations, act and react wisely. In previous research, it is mutually agreed that technology is used to store and retrieve information in a form of explicit knowledge. However, there is no research exploring the types of web information available to and required by the export trading organizations. This paper is an exploratory study of web information available to the specific export trading community. In this paper, the relations between data, information and explicit knowledge are first investigated and redefined. We proceed with examining how the web technology stores and retrieves information. We also conduct some empirical studies to explore the types of information or explicit knowledge required specifically for export trading. As knowledge is discovered and formed with some critical rules, the rules in web information gathering for seeking valuable export information are investigated. A framework of web knowledge discovery processes is therefore produced for the targeted audience in export trading. The findings indicate that an effective web knowledge discovery contributes to an essential knowledge repository vital for export traders to make informed strategic decisions.
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