When one size does not fit all - distributing content management system and web publishing in a large university

Rhys Williams, Wuhan Coordinator, Faculty of Business, RMIT University, Email: rhys.williams@rmit.edu.au

Troy Boulton, Business Consultant (RMIT Web System), Information Technology Services, RMIT University, Email: troy.boulton@rmit.edu.au

Izabella Bartosiewicz, Web Manager, RMIT University Library, Email: iza.bartosiewicz@rmit.edu.au

Keywords

RMIT University, distributed web publishing, content management system, TeraText, knowledge management, enterprise portal, teaching and learning

Abstract

RMIT successfully deployed a new corporate web/content management system approximately 14 months ago. A key feature of the system is a widely distributed publishing system, which a large number of staff are required to use in the publication of core university corporate content.

This paper discusses how RMIT went about designing and implementing this fundamental change in approach to web publishing, how the system works, issues encountered, and how a process of continuous assessment and improvement is being embedded, based on a large usability analysis undertaken at the conclusion of the first iteration of the change process.