Dr Sofia Celic, Web Accessibility Consultant, Accessible Information Solutions, National Information and Library Service, 454 Glenferrie Road, Kooyong, 3144, Australia. Email: sofia.celic@nils.org.au
Mr Steven Faulkner, Web Accessibility Consultant, Accessible Information Solutions, National Information and Library Service, 454 Glenferrie Road, Kooyong, 3144, Australia. Email: steven.faulkner@nils.org.au
Dr Andrew Arch, Manager Online Accessibility Consulting, Accessible Information Solutions, National Information and Library Service, 454 Glenferrie Road, Kooyong, 3144, Australia. Email: andrew.arch@nils.org.au
Accessibility, banking, disability, online services, internet banking, bank, WCAG, ABA, ABA Internet Standard, Section 508
The Australian Banker's Association prepared an internet banking standard in April 2002 and recommended certain levels of conformance with their standard within 6 months and 18 months. A bank's home page is usually the most important entry point to their online services - any accessibility issues on this page will create access problems for some user groups. In December 2003 we examined the home pages of eight Australian banks for accessibility. Our findings show that while none of the banks met the standard, some of them had good levels of technical conformance. We cannot ascertain the impact of the introduction of these standards as there are no previous studies to benchmark against. However, we hope that this comparative study will encourage the banks further in their accessibility endeavours.
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