Communication and change management: the role of a website in organisational and cultural change.

Martine Booth , Manager, Web Services, University of Melbourne, Melbourne, 3000. Email: m.booth@unimelb.edu.au

Tania Gillham , Web Officer, Web Services, University of Melbourne, Melbourne, 3000 Email: tani@unimelb.edu.au

Keywords

Cultural change, communication, change management, university, knowledge sharing, collaboration, intranet, organisational change, staff engagement.

Abstract

The higher education sector is experiencing an era of significant change. Staff within universities often feel the effects of this change via organisational change or restructure, where communication and change management strategies may not be effectively implemented. The 450 staff of the Information Division, University of Melbourne , are being supported during the Division’s current realignment process by a comprehensive intranet that documents, supports and tracks this change process.