Chaos or collaboration? Web management in a decentralised university environment.

Martine Booth , Manager, Web Services, University of Melbourne, Melbourne, 3000. Email: m.booth@unimelb.edu.au

Keywords

Web management, university, knowledge sharing, workplace learning, collaboration, quality, community of practice, communication, change management.

Abstract

Any University web manager is faced with the challenge of creating consistency within a decentralised web environment. At the University of Melbourne the challenge appeared insurmountable: over 500,000 webpages, more than 400 web servers, and an unknown number of web publishers. The approach taken by the central web unit was based on a comprehensive strategy that addressed the complex issues relating to web management at the University.