Student's first experiences with a Web conferencing system – preliminary findings

Peter Vitartas, Senior Lecturer, School of Commerce and Management, Southern Cross University, Lismore, 2480. Email: peter.vitartas@scu.edu.au

Stephen Rowe, Lecturer, School of Commerce and Management, Southern Cross University, Lismore, 2480. Email: stephen.rowe@scu.edu.au

Allan Ellis, Associate Professor, School of Commerce and Management, Southern Cross University, Lismore, 2480. Email: allan.ellis@scu.edu.au

Keywords

Elluminate Live, web conferencing software, synchronous communication, new technology adoption, qualitative research

Abstract

This paper presents the preliminary results from 15 personal interviews with early users of a Web-based conferencing program that has been used to deliver lecture content in a business school at an Australian university. While initial experiences ranged from apprehension to being relaxed about the new technology the students' comments about its use were enlightening. External students in particular reported being more connected and engaged with the lecturer and colleagues and enjoyed being able to “listen-in”. Support by lecturers and clear information on the use of the technology were identified as critical in the success of the program.