Dr. Joanna Richardson, Library, Bond University, Gold Coast, Queensland 4229 Australia. Joanna_Richardson@bond.edu.au
Janet Fletcher, Library, Southern Cross University, P.O. Box 157, Lismore, NSW 2460 Australia. jfletcher@scu.edu.au
Alison Hunter, Library, University of Southern Queensland, Toowoomba, Queensland 4350 Australia huntera@usq.edu.au
Philippa Westerman, Library, University of the Sunshine Coast, Maroochydore DC 4558 Queensland Australia pwesterman@usc.edu.au
Online Reference, Ask a Librarian, AskA, Electronic Reference, Digital Reference
Many organisations conventionally offer face-to-face assistance to their clientele at an "Information Desk". This service has been adapted to the Web in part via a form-based service commonly called "Ask A . . .". This paper examines both the IT aspects and key organisational issues in establishing an electronic reference service of this type.
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