• VICNET is NOT a part of RMIT.
• VICNET is NOT a department of the State Library of Victoria, although we have offices there.
• VICNET is NOT only a library network.
• VICNET is NOT the Victorian government's web site, although it does contain state government information.
• VICNET is NOT the network for Victorian secondary schools and tertiary institutions.

• VICNET IS the community of Victoria's network.
• VICNET IS the official State Government of Victoria's electronic publisher.
• VICNET IS working with Access One to provide free public access to the Internet, using VICNET as the gateway in all regional Victorian libraries.
• VICNET IS directed by its users and it is responsible to the needs and information of its information providers.
• VICNET IS based on the idea of a community net or free net.

ï The Editorial Team needs to revise the structure of the information to make it more accessible. Several methods have been suggested including an encyclopedia approach and a magazine approach.

ï VICNET should advertise special "packages" of information that will encourage use by particular market segments. One of these "packages" could be government information.

ï The indexing and search engines need re-evaluating to determine if they can become more effective.

ï Staff must be given time to develop their multimedia knowledge and expand VICNET's multimedia applications.

ï Promotion of VICNET - by obtaining sponsorship for web pages. A sponsors logo being placed prominantly on a subject web page for a fee.

ï The high level of customer support and strong community focus should not be comprimised by lack of staff.

ï Other research methods need to be employed to determine the experiences had by others, not endeared to fill in online survey.

ï Marketing VICNET both in the main stream media and in the particular places identified in this chapter emphasising that VICNET is:

* local
* current
* easy to use
* sound policy
* Victoria's network
* low cost
* strong customer focus/support.