| Contact type | None | 1-5 | 6-20 | 21+ | Don't know |
|
Face to face meetings with local partners |
25 |
18 |
40 |
37 |
3 |
| phone calls to local partner | 17 | 28 | 45 | 31 | 2 |
| phone calls to virtual partner | 75 | 39 | 6 | 2 | 1 |
| faxes sent | 83 | 38 | 1 | 0 | 1 |
| faxes received | 94 | 27 | 0 | 0 | 4 |
| e-mail items sent | 0 | 4 | 36 | 81 | 2 |
| e-mail items received | 1 | 5 | 41 | 71 | 5 |
| hours on chat lines | 30 | 54 | 34 | 1 | 4 |
| minutes on video link | 119 | 1 | 0 | 1 | 2 |