This document was last modified on 28 February, 1999.

A client driven approach to Web development - a higher education case study

Helen Darch, UQ Web Project, The University of Queensland, St. Lucia, Queensland, 4072. h.darch@mailbox.uq.edu.au

Hank Szeto, UQ Web Project, The University of Queensland, St. Lucia, Queensland, 4072. h.szeto@its.uq.edu.au

Keywords

Client focus, Web development, Higher Education

Abstract

All large international organisations face the dilemma of how to deliver information and services to their clients - when their clients want it, where they want it and how they want it. In our global village this means 24 hour per day seven day per week access from and to anywhere in the world. Innovative use of the Internet provides the key and building client focussed Web systems gives the competitive edge.

Funding cuts and increased international competition for clients have seen Higher Education institutions face the same battle for survival and turn heavily to internet-based client-driven solutions.

In 1998 the University of Queensland commenced a revolutionary project to rebuild its site to meet client rather than administrative needs. This paper explores that process.

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